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Poth finds the question your evidence cannot settle, asks the customers who can, and keeps the answer on the account.

Poth asks: When the import didn't work, what did you do next? The answer names CSV template, and Poth follows up: What about the CSV template stopped you?

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Adaptive AI surveys that fill the gaps in your customer data

Watch Poth identify what the existing evidence cannot answer, ask the right customers, and turn each response into evidence for the next decision.

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Live analysis

One interview becomes a pattern.

Data sources

1/5 active
Feedback

Survey responses from recent gym visitors.

Visits

Visit time, location, and reported issue.

Inventory

Soap + bags near zero by Thursday.

Schedules

Morning cleaning completed.

Deliveries

Supplier arrives Monday only.

Member 01
Monday/Northside gym

Had to wait for a treadmill after work.

Member 02
Tuesday/West Loop gym

Front desk check-in took longer than usual.

Member 03
Thursday/Main Street gym

No soap again on Thursday morning.

Member 04
Thursday/Riverfront gym

Music felt too loud during the evening class.

Member 05
Friday/Cedar Park gym

Class check-in was confusing for first timers.

Member 06
Monday/Northside gym

Parking lot lights were dim near the side entrance.

Member 07
Tuesday/West Loop gym

Sauna felt cooler than usual this week.

Member 08
Wednesday/Main Street gym

Water fountain pressure was low by the free weights.

Member 09
Thursday/Riverfront gym

Had to wait for a treadmill after work.

Member 10
Thursday/Main Street gym

Trash was full after my Thursday workout.

Member 11
Monday/Northside gym

Could not find an open locker near the showers.

Member 12
Tuesday/West Loop gym

Music felt too loud during the evening class.

Member 13
Wednesday/Main Street gym

Class check-in was confusing for first timers.

Member 14
Thursday/Riverfront gym

Parking lot lights were dim near the side entrance.

Member 15
Friday/Cedar Park gym

Sauna felt cooler than usual this week.

Member 16
Monday/Northside gym

Water fountain pressure was low by the free weights.

Member 17
Thursday/Main Street gym

Main Street locker room was out of soap.

Member 18
Wednesday/Main Street gym

Front desk check-in took longer than usual.

Member 19
Thursday/Riverfront gym

Could not find an open locker near the showers.

Member 20
Friday/Cedar Park gym

Music felt too loud during the evening class.

Member 21
Monday/Northside gym

Class check-in was confusing for first timers.

Member 22
Tuesday/West Loop gym

Parking lot lights were dim near the side entrance.

Member 23
Wednesday/Main Street gym

Sauna felt cooler than usual this week.

Member 24
Thursday/Main Street gym

Same Thursday supply issue as last week.

Member 25
Friday/Cedar Park gym

Had to wait for a treadmill after work.

Member 26
Monday/Northside gym

Front desk check-in took longer than usual.

Member 27
Tuesday/West Loop gym

Could not find an open locker near the showers.

Member 28
Wednesday/Main Street gym

Music felt too loud during the evening class.

Member 29
Thursday/Riverfront gym

Class check-in was confusing for first timers.

Member 30
Friday/Cedar Park gym

Parking lot lights were dim near the side entrance.

Member 31
Thursday/Main Street gym

Locker room supplies were gone by Thursday.

Member 32
Tuesday/West Loop gym

Water fountain pressure was low by the free weights.

Member 33
Wednesday/Main Street gym

Had to wait for a treadmill after work.

Member 34
Thursday/Riverfront gym

Front desk check-in took longer than usual.

Member 35
Friday/Cedar Park gym

Could not find an open locker near the showers.

Member 36
Monday/Northside gym

Music felt too loud during the evening class.

Member 37
Tuesday/West Loop gym

Class check-in was confusing for first timers.

Member 38
Thursday/Main Street gym

Soap empty, bins full, floors looked cleaned.

Member 39
Thursday/Riverfront gym

Sauna felt cooler than usual this week.

Member 40
Friday/Cedar Park gym

Water fountain pressure was low by the free weights.

Member 41
Monday/Northside gym

Had to wait for a treadmill after work.

Member 42
Tuesday/West Loop gym

Front desk check-in took longer than usual.

Member 43
Wednesday/Main Street gym

Could not find an open locker near the showers.

Member 44
Thursday/Riverfront gym

Music felt too loud during the evening class.

Member 45
Thursday/Main Street gym

Thursday mornings keep having the same issue.

Member 46
Monday/Northside gym

Parking lot lights were dim near the side entrance.

Member 47
Tuesday/West Loop gym

Sauna felt cooler than usual this week.

Member 48
Wednesday/Main Street gym

Water fountain pressure was low by the free weights.

Member 49
Thursday/Riverfront gym

Had to wait for a treadmill after work.

Member 50
Friday/Cedar Park gym

Front desk check-in took longer than usual.

Member 51
Monday/Northside gym

Could not find an open locker near the showers.

Member 52
Thursday/Main Street gym

Main Street was out of soap Thursday.

Member 53
Wednesday/Main Street gym

Class check-in was confusing for first timers.

Member 54
Thursday/Riverfront gym

Parking lot lights were dim near the side entrance.

Member 55
Friday/Cedar Park gym

Sauna felt cooler than usual this week.

Member 56
Monday/Northside gym

Water fountain pressure was low by the free weights.

Member 57
Tuesday/West Loop gym

Had to wait for a treadmill after work.

Member 58
Wednesday/Main Street gym

Front desk check-in took longer than usual.

Member 59
Thursday/Main Street gym

Same Thursday locker room supply problem.

Member 60
Friday/Cedar Park gym

Music felt too loud during the evening class.

Member 61
Monday/Northside gym

Class check-in was confusing for first timers.

Member 62
Tuesday/West Loop gym

Parking lot lights were dim near the side entrance.

Member 63
Wednesday/Main Street gym

Sauna felt cooler than usual this week.

Member 64
Thursday/Riverfront gym

Water fountain pressure was low by the free weights.

Member 65
Friday/Cedar Park gym

Had to wait for a treadmill after work.

Member 66
Thursday/Main Street gym

Thursday visit had empty dispensers.

Member 67
Tuesday/West Loop gym

Could not find an open locker near the showers.

Member 68
Wednesday/Main Street gym

Music felt too loud during the evening class.

Member 69
Thursday/Riverfront gym

Class check-in was confusing for first timers.

Member 70
Friday/Cedar Park gym

Parking lot lights were dim near the side entrance.

Member 71
Monday/Northside gym

Sauna felt cooler than usual this week.

Member 72
Tuesday/West Loop gym

Water fountain pressure was low by the free weights.

Member 73
Thursday/Main Street gym

Bins were full again Thursday morning.

Member 74
Thursday/Riverfront gym

Front desk check-in took longer than usual.

Member 75
Friday/Cedar Park gym

Could not find an open locker near the showers.

Member 76
Monday/Northside gym

Music felt too loud during the evening class.

Member 77
Tuesday/West Loop gym

Class check-in was confusing for first timers.

Member 78
Wednesday/Main Street gym

Parking lot lights were dim near the side entrance.

Member 79
Thursday/Riverfront gym

Sauna felt cooler than usual this week.

Member 80
Friday/Cedar Park gym

Water fountain pressure was low by the free weights.

Main Street gym survey

Thursday morning visitor

Customer view
Hi, I'm Poth. I'd like to understand your recent experience at our Main Street location. Can you tell me what happened?
The locker room was really dirty when I visited on Thursday morning.

General cleanliness

testing35%

Survey opened for a Main Street gym visit

Customer reported locker room cleanliness issue

Pattern detected

This is not a widespread sanitation issue. It is a recurring Thursday supply problem at Main Street.

Poth identifies the affected cohort by comparing every conversation with relevant attributes like visit context, location, and complaint type.

79%
11/14
Main Street · Thursday11/14
Baseline outside affected cohort8% · 1/17

Pattern detected

This is not a widespread sanitation issue. It is a recurring Thursday supply problem at Main Street.

Poth identifies the affected cohort by comparing every conversation with relevant attributes like visit context, location, and complaint type.

Supply complaints by cohort

Share of surveyed visitors reporting missing soap, bags, or other locker-room supplies

Missing supplies
Main Street · Thursday
11 of 14 conversations
79%
Main Street · other days
4 of 29 conversations
14%
Other locations · Thursday
2 of 20 conversations
10%
Other locations · other days
1 of 17 conversations
8%
Quantitative comparison

79% of surveyed Main Street visitors on Thursday reported supply issues, compared with 8% outside the affected cohort.

Hypotheses

Broad assumptions fall away. The supply pattern remains.

Cohorted dashboard

Poth combines structured customer data with the meaning behind qualitative feedback to create and compare cohorts on demand.

General cleanliness

18%
Contradicted

Schedules: Morning cleaning completed

Missed cleaning rounds

8%
Contradicted

Schedules: Morning cleaning completed

Supplies depleted by Thursday

92%
Supported

Inventory: Soap + bags near zero by Thursday

Visits: Complaints cluster Thursday

Cadence mismatch

88%
Supported

Deliveries: Supplier arrives Monday only

Visits: Complaints cluster Thursday

Internal ops result

Root cause

Main Street's locker room supplies are depleted by Thursday.

The current replenishment cadence does not match the late-week demand.

79% of Thursday Main Street visitors reported supply issues compared with 8% of other visitors.

Confidence
92%
P-value
< 0.01

Cohort difference significance

Sources
4

Connected evidence streams

Evidence trail

  1. 1Customer feedback: recurring Thursday and Friday issues after clean Monday and Tuesday mornings.
  2. 2Employee schedules: locker room cleaning rounds were completed, and the floors were still clean.
  3. 3Inventory records: soap and trash bags fall from full Monday stock to near zero by Thursday.
  4. 4Supplier deliveries: the only scheduled restock arrives Monday morning, creating a mid-week gap.

Recommended action

Add a Thursday replenishment check and evaluate whether existing inventory is sufficient before increasing order volume.

Traditional surveys reveal the symptom:

60% of respondents are dissatisfied with sanitation.

Poth finds the cause:

It identifies that the issue is concentrated among Thursday visitors at Main Street, tests competing explanations against connected data, and finds that supplies are depleted by Thursday because replenishment does not match late-week demand.

Cohorted insights

Missing supplies

Poth combines structured customer data with the meaning behind qualitative feedback to create and compare cohorts on demand. In production, you can customize the cohorts to your business and analytics needs.

FeedbackVisitsInventorySchedulesDeliveries

Top themes

Share of recent conversations

Top theme

Affected cohorts

Main Street · Thursday

79%
Main Street · Thursday11/14
79%
Main Street · other days4/29
14%
Other locations · Thursday2/20
10%
Other locations · other days1/17
8%
Key finding

Supply complaints are 9.9x more common among Thursday visitors at Main Street.

Ask Poth to create or adjust a cohort

Ask Poth to create or adjust a cohort in plain English - by location, time, customer attributes, behavior, or recurring feedback theme.

Break the Main Street Thursday visitors down by time of day.Prompt

Connect your data. Poth does the rest.

From a supported source connection to the question your data cannot answer yet.

  1. Plug in what you already have

    Connect supported customer-data sources or import bounded files. Access stays limited to the accounts, scopes, and settings you authorize.

    Guided connection
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    Permission-bounded import
    Account · 19Issue · 12Event · 12,480Feature · 24ABrightquay Travel96 evidenceAFernwell Clinics84 evidenceICSV import friction34 evidenceIUsage contradicts call6 evidenceEcsv_import_failed1,238 evidenceEcall_synced412 evidenceFCSV importer74 evidenceFCall summaries41 evidence
    AccountEvidence-backed

    Brightquay Travel

    Mentions
    96
    Previews
    9
    Confidence
    84%

    Brightquay Travelflagged forUsage contradicts call4 relationships · 6 evidence items

  3. Poth asks what the evidence cannot

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    Asked, not blasted

    Unanswered by connected evidence

    The sources show the import failing. They do not show what each account did next.

    Poth asks

    When the import didn't work, what did you do next?

    Accounts that hit import friction

    6 of 12 stalled
    • Maya Iyer · Fernwell ClinicsRaised it on an onboarding call
    • Tom Okafor · Nordbeck InsuranceRaised it on an onboarding call
    • Dan Kowalski · Copperline FreightHit csv_import_failed twice

    3 more in this cohort

    Answers return as evidence on the account, ready for the next question.